Crowd questions crowd’s wisdom

Speaking of Starbucks, the company just unveiled a new site to harness the suggestions of its customers and all of that. (If you’d like to make a suggestion, you have register for a “ account.”) It’s not interesting. But what it is interesting are the responses to the stunt on For instance, it’s pointed out that:

For a site the “just launched” at the start of the shareholders meeting, it sure is full and has a lot of “votes”. Seems they backfilled it with a lot of comments that have been gathering dust.

And that:

There are already 1,300 pages of comments! And because they’re displayed in order of most votes to fewest votes, people are overwhelmingly likely to vote for those that already have a jillion votes, and therefore show up on the first page; any good ideas that lag a few pages back will get lost in the shuffle.

Indeed, as New York Magazine’s site points out, most of the top-vote-getting ideas are changes that are already underway.

Previously on Q&A with proprietor Jim Romenesko.

[Update(s): Romenesko comments to Seattle Times: "My site will continue to thrive because it's an authentic reflection of how customers and employees feel about the company., on the other hand, is clearly a corporate propaganda site." Oof! Meanwhile, a more upbeat assessment here.]